1. The 5-Business-Day Rule

To provide a fair and consistent service to all students, we require a minimum of 5 business days' notice for any cancellation or rescheduling of lessons or driving tests.
 

• Business Days are defined as Monday through Friday, 9:00 AM to 5:00 PM (excluding public holidays).
   

2. Rescheduling Your Lessons & Tests

• Standard Lessons: You may reschedule individual lessons at any time free of charge, subject to the availability of Premier Driver Training.

• Driving Tests: Due to specialized scheduling, driving tests cannot be rescheduled within 5 business days of the commencement of your training (your first lesson) or at any point after your training has started. Any such request will be treated as a cancellation (see Section 3), and a new test booking will be required.
   

3. Cancellation & No-Show Policy

If you need to cancel your booking or miss a lesson, the following terms apply:
 

• More than 5 business days Before Training: You may cancel your entire booking free of charge (100% refund) if the request is made at least 5 business days before the commencement of your first lesson.

• Late Cancellation: To reflect our loss of opportunity to rebook your reserved slots, a cancellation fee applies. You will receive a 20% refund of the remaining value of the affected training block. The retained 80% serves as liquidated damages to cover the instructor's lost income and administrative costs.

• No-Shows: Failure to attend a scheduled lesson without prior notice is considered a cancellation of that lesson. The lesson will be forfeited and the value deducted from your booking.

4. Extraordinary Circumstances & Fairness

In accordance with Australian Consumer Law, we may waive fees for documented medical emergencies or if we (the provider) are unable to supply the service (e.g., mechanical failure).
 

• Medical Emergencies: Accompanied by a valid medical certificate.

• Government-Mandated Restrictions: Such as sudden lockdowns or health orders.

• Vehicle/Instructor Issues: If we must cancel or reschedule due to vehicle breakdown or instructor illness, you are entitled to a full reschedule or a 100% refund for that portion of the service.

5. Communication

• All requests must be made via Phone (0488 666 902) or Email (info@premierdrivertraining.com.au).

6. General Terms

• Availability: All rescheduling is dependent on current instructor availability. If a suitable alternative time cannot be found and you choose to cancel, the standard cancellation terms (Section 3) will apply.

• Remaining Value: The value of the lessons/tests affected by the late cancellation.

• Commencement of Training: The date and time of the first scheduled lesson in your booking.